We enjoyed our pallet exchange program because it saved us substantial dollars over the rental programs. We managed the program with hit and miss results. Track Freedom has the relationships with our suppliers and consignees and now that they manage our program we regularly get our pallets back. Production is happy!
I just pass all our paperwork to Track Freedom and they do the work, I love that.
We deal with every pallet type under the sun with a million rules for their programs. Lately, our customers are making us responsible for their (lost) pallets. This cost was escalating and no one wanted this headache. Track Freedom is now managing reviewed, changed and is managing our program. They keep us in check and our penalties are close to becoming history.
We are a mid-size co-packing company and someone has to do this job and the pallet industry keeps changing. We find that the savings Track Freedom brings us annually more than covers their fees. So I am getting the experts to do our work for free, I like that.
After our audit was completed our penalty was going to be just short of $400,000. Our fault because we don’t have the time to manage a functional program, I know we have tried many times but we always come back to this. Track Freedom said, first we stop the bleeding and then clean up the legacy issues. That is exactly what they did, it’s been over a year and our program is running smooth and they eliminated our penalty completely.
We spend over 4 Million dollars a year on our program and I never had the feeling that anyone truly knew that our invoices were accurate. There was an immediate difference when we hired Track Freedom. They now manage our pallet tracking process and I constantly see the disputes that they challenge. I now confidently pay these invoices and know that I am paying only for the rental pool that we are consuming.
